Keyboard does not work in "production" mode. Help!
Posted: Wed Jul 18, 2007 3:30 am
I am using the latest version: v3.7.4
It was working correctly before.. but now it does not work.
The keyboard works correctly if the timer software is in TEST mode.
But if I change it to "PRODUCTION" mode, then the keyboard does not work.
TO RECREATE:
1. Install software in test mode. Set up settings, etc.
2. Change to PRODUCTION mode, and reboot.
3. Now the keyboard does not work.
As you can imagine, this is a big problem. I need a fix, asap. The kiosk is not workable without a keyboard.
I have tried several times to remove the timer software and re-install it, but I don't think it is being fully removed. Here is what I am doing.
1. Restart in Safe Mode.
2. Delete the "Program Files/WeaveFuture Inc." folder.
3. Restart Windows in regular mode.
4. Choose "Control Panel->Add/Remove Programs->Uninstall weave future software..."
5. There is an error that says all the files could not be removed.
6. Run the .exe file to start the installer program again.
7. After installation, I do a reboot.
8. Now the timer software starts up, but all the previous settings for the software are still there, so I wonder if it is not being uninstalled properly. (ie: The old admin password, and all my settings are still there, even though I deleted the entire WeaveFuture folder...)
Can you please help? This is urgent, since the kiosk is not working without a keyboard.
It was working correctly before.. but now it does not work.
The keyboard works correctly if the timer software is in TEST mode.
But if I change it to "PRODUCTION" mode, then the keyboard does not work.
TO RECREATE:
1. Install software in test mode. Set up settings, etc.
2. Change to PRODUCTION mode, and reboot.
3. Now the keyboard does not work.
As you can imagine, this is a big problem. I need a fix, asap. The kiosk is not workable without a keyboard.
I have tried several times to remove the timer software and re-install it, but I don't think it is being fully removed. Here is what I am doing.
1. Restart in Safe Mode.
2. Delete the "Program Files/WeaveFuture Inc." folder.
3. Restart Windows in regular mode.
4. Choose "Control Panel->Add/Remove Programs->Uninstall weave future software..."
5. There is an error that says all the files could not be removed.
6. Run the .exe file to start the installer program again.
7. After installation, I do a reboot.
8. Now the timer software starts up, but all the previous settings for the software are still there, so I wonder if it is not being uninstalled properly. (ie: The old admin password, and all my settings are still there, even though I deleted the entire WeaveFuture folder...)
Can you please help? This is urgent, since the kiosk is not working without a keyboard.