Posted: Fri Nov 09, 2007 3:35 am
Hi
Thank you for listening to us and "trying" to integrate some of our suggestions and ideas, like this counter. I'm sorry you made an effort maybe but the counter is not very handy/usefull.
Now in the logs it says for example:
Coin ID, minutes per coin, dropped date time, money value, total money value
3,12.00,2007/11/9 15:05:04,0.00,6.00
1,48.00,2007/11/9 15:05:08,2.00,8.00
Now, what does this all mean? We don't need this at all, all this information. All that we need is a number of the total money that is put into the kiosk since the last time it's emptied. That brings me to that, how are we going to reset this counter (which this is not, this is just a log which is buggy also!!).
In the example above you can see coin id 3, which stands for 12 minutes of internet at my kiosk, we can see the time and date, that's ok, but then we see 0.00 which should be 0.50, as far as i now this is a bug, then we come to the last part of the line, which says 6.00, this should be the total according to you, well it's not right. for 2 euro's and 1 euro's it works ok and adds up right, but for the cents it doesn't work right.
anyway besides that all, how can we reset this now? plus it's much too complicated to go to the logs everytime and then extract the right info from that log in order to know the total amount that went into the kiosk.
let me explain again:
1. your program should hold a file where in it, it should keep (at the beginning) 0 as total. So when i put in for example 2 euro's, it should add up 0 + 2 = 2, and save that to the file, so the number in the file is 2 as total, so when someone throws in 0.50 cent, 0.50 + 2 = 2.50 is the total in the file, and so on and so on... until the end of the month or whenever the kiosk holder decides, he can open that file and see only the relevant total amount that he needs, and you can also very easily assign a button in the user interface of your software where the kiosk holder can reset this total amount in this file to 0 by just clicking a RESET button. you can also integrate this all in the main window of your software, in administrative window for example so the kiosk holder won't even have to open the file itself but just the administrative window in order to know how much money is in the kiosk.
Hope i was clear enough this time. Please don't understand this all wrong, i'm not upset or mispleased, i'm very satisfied with you product, but this counter issue is very critical in my business. I'm just trying to help you.
Some customers of mine are requesting for the key of the kiosk, so they can get some coins to use in their business (mostly cafes) when they need it, if i can give them the key of the kiosk, i must have secure and easy system by which i can know at the end of the month how much money was thrown in the kiosk, so i can make my calculations right. You understand? For now i'm using another brand of kiosksoftware and hardware for these customers, but i find your product better. I told you before, if you can arrange this counter i will only work with your products, this will mean that i will buy much more of you.
I hope i didn't hurt any feelings. But time is money in this business, hope you will understand
Good luck, see ya.
Thank you for listening to us and "trying" to integrate some of our suggestions and ideas, like this counter. I'm sorry you made an effort maybe but the counter is not very handy/usefull.
Now in the logs it says for example:
Coin ID, minutes per coin, dropped date time, money value, total money value
3,12.00,2007/11/9 15:05:04,0.00,6.00
1,48.00,2007/11/9 15:05:08,2.00,8.00
Now, what does this all mean? We don't need this at all, all this information. All that we need is a number of the total money that is put into the kiosk since the last time it's emptied. That brings me to that, how are we going to reset this counter (which this is not, this is just a log which is buggy also!!).
In the example above you can see coin id 3, which stands for 12 minutes of internet at my kiosk, we can see the time and date, that's ok, but then we see 0.00 which should be 0.50, as far as i now this is a bug, then we come to the last part of the line, which says 6.00, this should be the total according to you, well it's not right. for 2 euro's and 1 euro's it works ok and adds up right, but for the cents it doesn't work right.
anyway besides that all, how can we reset this now? plus it's much too complicated to go to the logs everytime and then extract the right info from that log in order to know the total amount that went into the kiosk.
let me explain again:
1. your program should hold a file where in it, it should keep (at the beginning) 0 as total. So when i put in for example 2 euro's, it should add up 0 + 2 = 2, and save that to the file, so the number in the file is 2 as total, so when someone throws in 0.50 cent, 0.50 + 2 = 2.50 is the total in the file, and so on and so on... until the end of the month or whenever the kiosk holder decides, he can open that file and see only the relevant total amount that he needs, and you can also very easily assign a button in the user interface of your software where the kiosk holder can reset this total amount in this file to 0 by just clicking a RESET button. you can also integrate this all in the main window of your software, in administrative window for example so the kiosk holder won't even have to open the file itself but just the administrative window in order to know how much money is in the kiosk.
Hope i was clear enough this time. Please don't understand this all wrong, i'm not upset or mispleased, i'm very satisfied with you product, but this counter issue is very critical in my business. I'm just trying to help you.
Some customers of mine are requesting for the key of the kiosk, so they can get some coins to use in their business (mostly cafes) when they need it, if i can give them the key of the kiosk, i must have secure and easy system by which i can know at the end of the month how much money was thrown in the kiosk, so i can make my calculations right. You understand? For now i'm using another brand of kiosksoftware and hardware for these customers, but i find your product better. I told you before, if you can arrange this counter i will only work with your products, this will mean that i will buy much more of you.
I hope i didn't hurt any feelings. But time is money in this business, hope you will understand
Good luck, see ya.